Below are some of the most commonly asked questions about our Mumbai tours. If you need more information, feel free to contact Emerald Mumbai Tours directly via WhatsApp or email.
1. Are your tours private or shared?
All our tours are private tours unless explicitly mentioned. This ensures a personalized experience, flexible pace, and full attention from your guide.
2. Is hotel, airport, or cruise port pickup included?
Yes. We offer pickup and drop from hotels, airports, and cruise terminals within Mumbai for most of our tours. Pickup details are confirmed after booking.
3. Are your guides licensed and English-speaking?
Absolutely. All our guides are licensed, professional, and fluent in English, with deep knowledge of Mumbai’s history, culture, and local life.
4. What payment methods do you accept?
We accept cash, UPI, bank transfer, and international payments where applicable. Advance payment may be required to confirm your booking.
5. Do you offer tours for solo travelers?
Yes, we welcome solo travelers. Some tours have a slightly higher price for solo bookings, which will be clearly communicated before confirmation.
6. Is the Dharavi (slum) tour ethical and safe?
Yes. Our Dharavi community tours are conducted respectfully with licensed local guides. A portion of the tour fee supports community initiatives, and photography is strictly controlled to maintain dignity and privacy.
7. What should I wear during the tour?
We recommend comfortable clothing and footwear. When visiting religious or community areas, modest clothing covering shoulders and knees is advised.
8. Are entrance fees included in the tour price?
Entrance fees are included only where specifically mentioned in the tour inclusions. Please check the tour details or confirm with us before booking.
9. What happens in case of bad weather or traffic?
Mumbai traffic and weather can be unpredictable. Our guides will adjust the itinerary to ensure the best experience possible without compromising safety.
10. Can I customize a tour?
Yes. We specialize in customized and tailor-made tours. Simply let us know your interests, duration, and preferences.
11. What is your cancellation policy?
Cancellation policies vary by tour. Generally, cancellations within 24 hours of the tour start time are non-refundable. Please refer to our Cancellation Policy page for details.
12. How can I contact you for quick assistance?
You can contact us anytime via:
- WhatsApp / Phone: +91 83691 16027
- Email: info@emeraldmumbaitours.com
- Address: T Junction, Dharavi, Mumbai, India